- support@feelik.com
- +91 9576014911
Policies
At Feelik, transparency and trust are fundamental to how we operate. This page explains how orders are processed, delivered, returned, cancelled, and how your data is handled. By using our website or placing an order with us, you agree to the policies outlined below.
Please read them carefully before making a purchase.
Shipping Policy
At Feelik, we aim to deliver every order quickly, safely, and with complete transparency. This Shipping Policy explains how orders are processed and delivered across India, and what you can expect once your order is placed.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation, excluding Sundays and public holidays.
Processing time refers to the period required to verify the order, inspect the product, pack it securely, and prepare it for dispatch. During periods of high demand, processing times may extend slightly, but we always work to dispatch orders as quickly as possible.
Once your order has been shipped, you will receive a confirmation email along with tracking details.
Shipping Coverage & Delivery Time
We currently ship across India to all serviceable PIN codes.
Estimated Delivery Timelines
| Destination | Delivery Time |
|---|---|
|
Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune) |
3–5 business days |
|
Tier-2 Cities |
4–7 business days |
|
Remote & Rural Areas |
6–10 business days |
Delivery times are estimates and may vary depending on courier operations, weather conditions, regional restrictions, or other factors beyond our control.
Shipping Charges
Shipping charges are clearly displayed at checkout:
- Standard Shipping: ₹99
Delivery within 3–10 business days depending on location
(Charges may vary slightly for remote areas) Free Shipping: On prepaid orders of ₹1,999 and above
- Express Shipping: Available in select locations and calculated at checkout
There are no hidden charges or additional fees payable at delivery.
Unexpected Delays
In some cases, deliveries may take longer than the estimated timelines stated above. Delays may occur due to courier backlogs, weather conditions, regional disruptions, or operational issues beyond our control.
If your order is taking longer than expected, please contact us and we will assist you in tracking and resolving the issue
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing:
Your tracking number
A tracking link to monitor the progress of your shipment
Please allow up to 24–48 hours for tracking information to become active after dispatch.
Wrong Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete.
If you believe you have entered an incorrect address, please contact us immediately. Address changes can only be made before the order has been shipped. Once dispatched, we are unable to redirect shipments.
Failed Delivery Attempts
If delivery attempts fail due to customer unavailability or incorrect address details, the courier may:
Attempt re-delivery, or
Hold the package at a local hub temporarily
If the order is returned to us after multiple failed attempts or holding at the hub (usually up to 7 days), re-shipping charges will apply for re-delivery.
Lost Shipments
If a shipment is delayed beyond reasonable delivery timelines, we will investigate with the courier partner.
If a shipment is confirmed lost after courier investigation, we will offer either:
A replacement, or
A full refund
Delivered but Not Received
Feelik is not responsible for packages marked as “Delivered” by the courier but not received by the customer due to theft or third-party access.
If this occurs, please:
Raise a claim with the courier partner, and
Inform us with your order number and claim reference
We will assist by coordinating with the courier where possible.
Returns & Exchanges
If your order has already been shipped and you wish to return or exchange it, please contact our support team.
Returns or exchanges are accepted as per our Refund & Return Policy, which outlines eligibility, timelines, and conditions in detail.
Taxes & Duties
All orders are shipped within India only.
Prices displayed on our website include applicable domestic taxes.
No customs duties apply.
Refund & Return Policy
At Feelik, we want you to feel confident about your purchase. This policy explains the conditions under which returns, exchanges, and refunds are accepted.
Eligibility
Returns or exchanges are accepted within 7 days of delivery, provided that:
The product is unused and unworn
The product is in original condition
All original packaging, tags, and accessories are intact
Products showing signs of wear, damage, alteration, or misuse are not eligible for return or exchange.
Return & Exchange Process
To initiate a return or exchange, please contact our support team with your order number and reason for the request. If approved, return instructions will be shared.
All returned products are inspected upon receipt. Approval of a refund or exchange is subject to inspection results.
Refunds
If a refund is approved, it will be processed to the original payment method within 7–10 business days after inspection.
Shipping charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
Cancellations
Orders can be cancelled only before they are shipped.
If you wish to cancel an order, please contact us immediately after placing it. Orders are processed quickly, and cancellation requests are time-sensitive.
Once an order has been dispatched, it cannot be cancelled and will be handled under the Refund & Return Policy.
Refund & Return Policy.
Privacy Policy
Your privacy is important to us. This section explains how your personal information is collected, used, and protected.
Information We Collect
We may collect personal information including your name, contact details, shipping address, and payment information when you place an order or contact our support team.
Use of Information
Your information is used strictly to:
Process and fulfil orders
Communicate order updates and support requests
Improve our services and customer experience
We do not sell, rent, or trade your personal information to third parties.
Data Security
We implement reasonable security measures to protect your personal data. Payment information is processed through secure third-party payment gateways and is not stored on our servers.
Terms of Service
By accessing or using the Feelik website, you agree to the following terms:
Product prices, descriptions, and availability may change without prior notice
We reserve the right to refuse or cancel orders at our discretion
Products are intended for personal use only
Unauthorized use or reproduction of website content is prohibited
Feelik shall not be liable for delays, losses, or damages caused by factors beyond our reasonable control, including courier issues, natural events, or regional restrictions.
All disputes are subject to the jurisdiction of Indian courts.
Final Statement
These policies are designed to ensure fairness, clarity, and a reliable experience for all customers. We encourage you to review them carefully before making a purchase.
Customer Support
If you have any questions regarding shipping or delivery, please contact us at:
Email: support@feelik.com
Phone: +918750341674